Ottawa is unique in Canada. As the nation's capital, it is home to over one million residents in the greater metro area — including hundreds of thousands of federal public servants, military personnel, diplomats, and the families who support them. Since the COVID-19 pandemic accelerated remote work, an enormous proportion of Ottawa's workforce now operates from home offices in Kanata, Orléans, Barrhaven, and Nepean.
Ottawa is also officially bilingual. A significant portion of residents are equally comfortable in French or English — and expect service providers to match that standard. IT Cares does. Our technicians provide full bilingual support: call us in English, and we'll respond in English; ask for French support, and your session will be conducted entirely in French.
The city's IT support landscape includes firms like TickTockTech and SupportMyMac, which predominantly serve businesses and Mac-centric premium clients. Home users and small businesses in Ottawa's vast residential neighbourhoods — from Alta Vista to Stittsville — are frequently underserved by these corporate-focused providers. IT Cares was built for exactly those clients: professional, certified remote repair at honest flat rates, in the language you're most comfortable with.
Four simple steps — in English or French, from your Ottawa home.
Phone (581) 398-1270 or book online. Tell us your preferred language — English or French. Describe the issue in plain words. Free consultation, clear quote before we start.
Download the free AnyDesk tool — takes 2 minutes. Share a one-time code with your technician. 256-bit encrypted connection, you stay in full control.
Your certified technician connects, diagnoses the root cause, explains the findings (in your preferred language), and proceeds with repairs — all visible on your screen.
Issue resolved, connection closed, prevention tips shared. Fixed or fully refunded — our guarantee to every Ottawa client.
All services delivered remotely — in English or French — across Ottawa, Gatineau, and the NCR.
Full removal of all viruses, ransomware, spyware, and adware. We install professional antivirus protection and configure real-time monitoring to prevent reinfection.
Get Help →Diagnose and fix the root cause of slowness. Ottawa federal employees working from home need reliable, fast computers. We make yours boot in seconds and run smoothly all day.
Get Help →Blue screens, failed updates, error messages, missing drivers — all resolved remotely. We also assist with Microsoft 365 setup for personal and home office accounts.
Get Help →MacBook or iMac problems — we fix Apple computers remotely. Full support for all recent macOS versions, iCloud issues, and Mac performance problems.
Get Help →Ottawa WFH professionals need reliable home networks. We configure routers, set up secure Wi-Fi, troubleshoot VPN issues on personal machines, and optimise home office connectivity.
Get Help →Recover lost files and set up automatic backup. Google Drive, OneDrive, or external drive configuration — your data is protected against drive failure and ransomware.
Get Help →Patient, bilingual computer help for Ottawa seniors. Email setup, video calls, online banking — explained clearly in English or French, at your pace.
Learn More →Ottawa small businesses get professional IT — network setup, Microsoft 365 deployment, security audits, managed IT plans. Bilingual service available throughout the NCR.
Learn More →Same flat rate, same bilingual service — across the entire NCR.
Bilingual, professional, and priced for individuals — not corporations.
Ottawa is Canada's most bilingual city. IT Cares provides full English and French IT support. Switch languages mid-call if you prefer — we match your comfort level.
No booking waits. Connect to a certified technician in under 2 hours — faster than driving to a shop in Ottawa traffic on the Queensway.
$49–$149 all-in. No TickTockTech corporate pricing. No after-hours surcharge. You know the total before we start.
Absolute satisfaction guarantee. If the issue isn't resolved, you receive a complete refund — no questions, no fine print.
Federal employees work flex schedules — so do we. Available every day, including weekends and statutory holidays.
IT Cares has been providing remote IT support since 2010. Certified professionals — not part-time students or freelancers.
Clear flat rates — no corporate pricing, no surprises
Real reviews from Ottawa, Gatineau, Kanata, and Orléans.
"I'm a federal employee working from home in Barrhaven. My personal laptop got infected with ransomware and I panicked. IT Cares connected within 90 minutes, removed everything, and helped me set up proper backups. Professional and bilingual — exactly what Ottawa needs."
"Je voulais du support en français pour ma belle-mère à Gatineau. IT Cares a répondu immédiatement et a tout réglé — imprimante, email, mise à jour Windows — en une seule session. Service impeccable dans les deux langues."
"I own a small consulting firm in Kanata and needed Microsoft 365 set up for my whole team — remotely. IT Cares did everything in one afternoon, including email migration and SharePoint basics. Far better value than the firms I was quoted by locally."
Ransomware, system failure, or data at risk? Our SOS line connects a senior technician within the hour — bilingual, 7 days a week.
Remote Computer Repair — Ottawa, Ontario
Bilingual English and French IT support for Ottawa, Gatineau, and the entire NCR. Available 7 days a week, response within 2 hours.